Tappit Digital Loyalty FAQs
Getting Started
How do Customers Join up?
Signing up is quick and only takes a few seconds.
The first time a customer taps the Tappit Loyalty Station, they’re automatically brought to a simple registration page. They just enter their name, phone number, and email address to get started – with the option to add their birthday if they’d like.
Once that’s done, they’re taken straight to their digital loyalty card, with their first stamp already added.
The whole process usually takes around 15–30 seconds, and it only needs to be done once.
On future visits, their loyalty card opens automatically when they tap. If they ever need to log back in – for example, if their browser data has been cleared – they can do so quickly using just their phone number.
How are stamps collected
Collecting a stamp is quick and simple – just tap your phone on the Tappit Loyalty Station at the counter.
Hold your phone steady over the phone outline on the Loyalty Station for a second or two. There’s no need to wave it around – just keep it still and let your phone detect the tag.
Most phones have their contact point (NFC sensor) near the top, close to the camera, so placing the top of your phone over the phone outline usually works best.
Once it connects, your stamp will be added automatically.
How many stamps do I get per tap?
Usually 1 stamp per tap. For large orders, ask staff about multi-stamp options.
Why can't I claim another stamp right away?
There’s a 30-minute rate limit between claims to prevent accidental multiple taps. For multiple stamps, ask staff to use the multi-stamp option.
Do stamps expire?
Stamps don’t expire, but rewards may have expiration dates (typically 6 months)
Rewards & Redemptions
How many stamps are needed for a reward?
Typically, 10 stamps per reward, but this is configurable in your settings.
How are rewards redeemed?
When you have enough stamps, a reward becomes available. Tap “Claim Your Reward” on your loyalty card.
Can I use multiple rewards at once?
Yes, if you have multiple rewards available.
What happens if I don't use my reward?
Rewards typically expire after 6 months if not used.
Logging In
Do I need to log in every time I tap?
No. Once logged in, you stay logged in for 6 months. You only need to log in again if you clear your cookies or browser data.
Why do I need to enter my phone number?
You do not need to install an app or remember passwords – Your phone number is your account identifier. It links your stamps and rewards to your account.
What if I forget which phone number I used?
Contact us and we can help you find your account.Your phone number is your account identifier. It links your stamps and rewards to your account.
Account & Privacy
Is my data secure?
Yes. We use encrypted cookies and secure authentication. Your phone number is your only required identifier.
Can I see my stamp history?
Yes, your loyalty card shows your current stamps and progress.
Can I delete my account?
Contact us to request account deletion. We’ll handle it according to privacy regulations.
Technical Issues
The "Tap" isn't working on my phone
If your phone isn’t scanning straight away, don’t worry! It’s usually a quick fix.
Start by holding your phone still over the phone icon on the Tappit Loyalty Station. There’s no need to move it around – just keep it steady for a second or two and let it connect.
A few things to check:
- Make sure your phone is unlocked
- Hold the top of your phone (near the camera) over the outline of the phone on the loyalty station
- Keep it steady – avoid tapping or waving
- If you’re using an older phone, you may need to make sure NFC is enabled in your settings.
iPhone users
NFC is enabled automatically on most newer iPhones (iPhone XR and newer).
If you’re using an older model (like iPhone 7, 8, or X), you may need to use the NFC reader:
- Go to Settings > Open Control Centre > add NFC Tag Reader
- Open it before scanning
Android users
Most Android phones have NFC turned on, but if needed:
- Go to Settings > Tap Connections or Connected Devices > Turn on NFC
If it still doesn’t scan, adjust the position slightly and try again – it usually connects straight away.
The page won't load after tapping
Check your internet connection. The tap on the Loyalty station opens a web page that requires internet access – either WIFI or Mobile Data.
Can I use this on multiple devices?
Yes, log in with the same phone number on any device.
General Information
Is it free to join the loyalty program?
Yes, the loyalty program is free.
Do I need an app?
No, it works through your web browser. No app download required but you will need internet access – either WIFI or Mobile Data.
Can I share my account with family?
Each account is tied to one phone number. Each person should have their own account.
What if I change my phone number?
Contact us to update your account with your new phone number.