Digital Loyalty Program

By purchasing or using the Tappit / SmartStamps loyalty system (“the Service”), you agree to the following terms.

1. Subscription Service

The Tappit / SmartStamps loyalty platform is provided on a subscription basis. Your subscription provides access to the software platform and related services for a 12-month period from the date the system is activated.

2. Minimum Term

The service is provided on a minimum 12-month subscription term.

Customers may cancel within the first 30 days under the money-back guarantee. After this period, the subscription continues for the remainder of the 12-month term.

3. Renewal and Billing

Subscriptions automatically renew annually to ensure uninterrupted service.

Customers will be notified and billed approximately one month before the renewal date. If you do not wish to continue the service, you may cancel before the renewal date to prevent the next billing cycle.

4. Cancellation

You may cancel your subscription at any time. Cancellation will prevent future renewals but the service will remain active until the end of the current subscription period.

5. 30-Day Money-Back Guarantee

If you are not satisfied with the service, you may cancel within 30 days of activation and receive a full refund of your subscription fee.

If a Tappit Loyalty Station or related hardware has been supplied, it must be returned in good working condition before a refund can be issued. The customer is responsible for returning the device.

6. Loyalty Station Hardware

Where a Tappit Loyalty Station or NFC device is supplied:

• The hardware is intended solely for use with the Tappit loyalty system.

• The device does not operate without an active subscription.

• The customer is responsible for the safe use, care, and maintenance of the device.

7. Software Licence

All software, systems, and technology used in the Tappit / SmartStamps platform remain the exclusive property of Tappit.

Customers are granted a limited, non-transferable licence to use the software for the duration of their active subscription.

Customers may not:

• copy, modify, distribute, or resell the software

• attempt to reverse engineer the platform

• use the software outside the intended service

8. Customer Data & GDPR

Businesses using the Tappit system are the data controllers for the customer data they collect through the platform.

Tappit acts as a data processor and will process such data only as required to provide the service and in accordance with applicable GDPR and data protection laws.

Businesses remain responsible for:

• obtaining appropriate customer consent for marketing communications

• complying with GDPR and applicable data protection regulations

The platform provides tools to assist with data access, export, and deletion requests where required.

9. Acceptable Use

Customers agree not to use the Tappit platform to send unsolicited or unlawful marketing communications, including spam messages, or to collect customer data without appropriate consent.

Tappit reserves the right to suspend or terminate access to the service if it is used in a way that violates applicable laws or harms the integrity of the platform.

10. Limitation of Liability

While we strive to provide a reliable and secure service, Tappit shall not be liable for any loss of business, loss of profits, loss of data, or indirect damages arising from the use of the platform.

The service is provided on an “as available” basis, and customers remain responsible for how they use the system within their business.

11. Changes to the Service

We may update or improve the platform from time to time to enhance functionality, security, or performance.

12. Acceptance of Terms

By purchasing or using the Tappit / SmartStamps system, you confirm that you accept and agree to these terms.